Player Support (CS/CM)
Trust-Based, Fast and Accurate Global Gaming Operations
We care about inconveniences and difficulties experienced by the users and listen to the needs of both the developers and users to provide optimized CS/CM services based on cultural and language characteristics of each region.
Our service operations are provided by native speakers of the targeted countries and not just employees who learned the target language as a second language.
PLAYER SUPPORT SERVICE LIST
We communicate with developers in real time and provide services with the user in mind
1:1 Global Inquiry Response
Native Speaker Operations, Integrated Management/Operations Channel
24/7 Global Monitoring
Content Planning and Creation
Regular Monthly QC Assessment
Systematic Quality Control
Community Creation and Operation
Event Planning and Creation
Social Media Channel Setup and Management
Provide Operations and Trend Reports
Providing Service Suitable for Customizable Services
We suggest operation plans for each platform and provide timely feedbacks for developers as a bridge for developers and gamers.
Latis Global’s
Game Portfolio
From Mobile games, to Console and PC games
Latis Global works with 100+ developers and 450+ projects every year
And we have various references with customized game services for global launching.
